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    Leo Books — Terms & Conditions

    Last updated: 2026-01-17

    These Terms & Conditions (“Terms”) govern your access to and use of the Leo Books website, apps, checkout, and related services (collectively, the “Service”), including the creation, purchase, printing, and fulfillment of personalized children’s books.

    Provider: Leo Books (“Leo Books,” “we,” “us,” “our”)
    Mailing address: 350 Forest Ave #213, Laguna Beach, California, USA
    Contact: support@leo-books.com

    By using the Service or placing an order, you agree to these Terms. If you do not agree, do not use the Service.

    Important: Leo Books creates custom, made-to-order products. Refunds and cancellations are limited once production begins (see Section 10).

    1. What Leo Books Does

    Leo Books helps you create personalized children’s books by:

    • Accepting information you provide (e.g., child photo, name, and descriptions; optional pet/toy details; and other inputs),
    • Letting you choose a style and storyline (or submit a custom storyline prompt),
    • Generating story text and illustrations using automated systems (including AI), and
    • Printing and shipping through third-party fulfillment partners (e.g., Gelato or others) to the delivery address you provide.

    2. Eligibility and Permission to Use a Child’s Information

    You must be able to form a binding contract in your jurisdiction.

    If you upload or submit information about a child (including photos), you represent and warrant that you are the child’s parent/legal guardian or you have valid permission from the parent/legal guardian to provide that information and order a personalized product using it.

    The Service is intended for adults. Children under 13 may not use the Service.

    3. Your Inputs (“User Content”)

    “User Content” includes anything you submit to the Service, such as photos, names, descriptions, custom storyline prompts, and other text or images.

    You represent and warrant that:

    • You own your User Content or have all necessary rights and permissions to submit it.
    • Your User Content does not violate any law or infringe any third-party rights (including privacy, publicity, or copyright).
    • Your User Content does not contain unlawful, harmful, or prohibited material (see Section 7).
    • You will not submit sensitive data you do not want processed (e.g., government IDs, medical records, financial account details).

    4. License You Grant to Leo Books

    To operate the Service, you grant Leo Books a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify, process, and create derivative works from your User Content only to:

    • Generate previews and print-ready files,
    • Fulfill your order (including sharing what’s necessary with print/ship partners),
    • Provide customer support,
    • Prevent abuse and maintain safety, and
    • Comply with legal obligations.

    Marketing use: We will not use your child’s name, likeness, photos, or book pages in public marketing without your explicit permission (e.g., an opt-in).

    5. AI Output, Variability, and Your Review Responsibility

    Because we use automated and AI-based generation:

    • Output may contain errors (misspellings, unexpected details, inconsistent visual traits between pages).
    • Illustrations may not perfectly match any real person, even if based on a photo.
    • Generated results may be similar to content generated for other customers.

    You are responsible for reviewing any previews/proofs we provide before you place an order and/or before you approve a final version (where the flow includes final approval). If you approve or place an order, you accept the content as-is subject to Section 10 (defects/damage).

    6. Proofs, Previews, and Color Expectations

    Previews are shown on screens that vary in calibration. Printed colors and appearance may differ from on-screen previews. Printing involves tolerances; minor variations in trimming, alignment, and color are not necessarily defects.

    7. Acceptable Use and Prohibited Content

    You may not use the Service to create, request, upload, or generate content that is illegal, harmful, or violates rights. This includes (not exhaustive):

    • Sexual content involving minors or anything exploitative involving minors,
    • Harassment, hate, threats, or violence,
    • Content that infringes copyright, trademark, or other IP rights (e.g., requesting books featuring copyrighted characters/brands you do not have rights to),
    • Uploading photos of people without permission,
    • Instructions or content intended to facilitate wrongdoing.

    We may refuse, pause, or cancel orders that violate these Terms or pose legal, safety, or operational risk.

    8. Accounts; Communications

    You may be able to use the Service without creating an account. You agree that we may send you transactional communications (e.g., order confirmations, shipping updates, support responses). Marketing emails (if any) will be sent only where permitted and you can opt out.

    9. Orders, Pricing, Taxes, and Payment

    9.1 Pricing and checkout

    Prices are shown at checkout and may change over time. Your order total may include product price, shipping, taxes, and optional add-ons (e.g., expedited processing).

    9.2 Taxes

    We may collect sales tax/VAT/GST where required based on your location and applicable law.

    9.3 Payment processing

    Payments are processed by third-party payment processors. We do not store full payment card details.

    9.4 Promotions

    Discounts and promotions may have additional terms, are subject to availability, and may be modified or discontinued.

    10. Custom Products, Cancellations, Changes, Refunds, and Reprints

    Because books are personalized, made-to-order print-on-demand products, cancellations/returns/refunds are limited.

    10.1 Key definitions

    • “Production Start” means the point at which we (or our print partner) have begun producing the physical book, which may include transmitting final print files to the printer/fulfillment partner and/or the partner beginning printing/binding.
    • “Custom Product” means any personalized product created using your User Content and selections.

    10.2 Order changes

    You are responsible for ensuring names, spelling, and details are correct before placing an order and/or approving a final version (if applicable).
    We may allow changes only before Production Start. Once Production Start occurs, changes may not be possible.

    10.3 Cancellations

    • Before Production Start: We may be able to cancel your order and issue a refund (minus any non-refundable fees described at checkout), at our discretion.
    • After Production Start: Orders generally cannot be canceled and are not refundable, except as described in Sections 10.4–10.7.

    10.4 No-returns policy for Custom Products (buyer’s remorse)

    Except as required by law, Custom Products are not eligible for returns or refunds due to:

    • Changing your mind,
    • Ordering the wrong size/format/shipping option,
    • Disliking a creative style you selected,
    • Subjective preferences about AI creative choices,
    • Errors in your submitted information (e.g., misspellings you entered).

    10.5 Defects, misprints, and damage in transit

    If your book arrives defective, misprinted, or damaged, contact us within 14 days of delivery at support@leo-books.com and include:

    • Order number,
    • Photos of the issue (and packaging, if damaged),
    • Any other details we request to validate the claim.

    If confirmed, we will typically offer a reprint/replacement at no cost. In some cases, we may offer a refund at our discretion. Remedies may be subject to print partner/carrier requirements.

    10.6 Lost-in-transit and tracking issues

    If tracking shows “delivered” but you did not receive the package, you must notify us within 14 days of the delivery scan. We may ask you to:

    • Verify address accuracy,
    • Check with household members/neighbors,
    • Contact the carrier,
    • Provide a written statement.

    Outcomes depend on carrier and partner policies. We will work with you in good faith, but we cannot guarantee replacement when carriers confirm delivery.

    10.7 Incorrect or incomplete address; refused or unclaimed packages

    If an order is returned due to an incorrect/incomplete address provided by you, refusal, or failure to claim the package:

    • You may be responsible for reshipment fees and, if the item cannot be rerouted, potential reprint costs.
    • Shipping and expedited fees are generally non-refundable.

    10.8 Expedited processing and shipping

    If you purchase expedited processing or faster shipping:

    • These are service level options, not delivery guarantees.
    • Fees for expedited processing/shipping are generally non-refundable once the service has been initiated or shipping purchased, except as required by law.

    10.9 Chargebacks

    If you initiate a chargeback without contacting support first, we may suspend access to the Service and/or decline future orders until the dispute is resolved. We may provide order and fulfillment evidence to the payment processor.

    11. Printing and Fulfillment Partners; Shipping

    11.1 Third-party fulfillment

    Printing and shipping are provided by third parties (e.g., Gelato) and carriers. Availability, routing, packaging, tracking, and delivery performance may depend on them.

    11.2 Delivery estimates

    Production and shipping timelines are estimates and not guarantees. Delays may occur due to carrier issues, weather, peak volume, customs (if applicable), address problems, or partner constraints.

    11.3 International orders (if offered)

    International shipments may be subject to duties, taxes, and customs fees charged by the destination country. Unless stated otherwise, you are responsible for these charges.

    12. Intellectual Property

    12.1 Our IP

    The Service, including software, templates, workflows, prompts, and branding, is owned by Leo Books or its licensors and protected by intellectual property laws.

    12.2 Your IP

    You retain ownership of your User Content, subject to the license in Section 4.

    12.3 Generated content usage

    The story text and illustrations generated for your order (“Generated Content”) are provided for personal use as part of your purchase. Unless we agree otherwise in writing, you may not:

    • Resell the Generated Content,
    • Use it for commercial distribution,
    • Upload it to stock marketplaces,
    • Use it to create competing products at scale.

    You may, however, share your physical book and reasonable excerpts/photos for personal social sharing, provided you do not misrepresent origin or remove our marks where present.

    12.4 Feedback

    If you provide suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free right to use and incorporate it without compensation.

    13. Privacy

    Our collection and use of personal information is described in our Privacy Policy: https://www.leo-books.com/privacy. By using the Service, you consent to the processing described there, including processing of photos and related personal data to generate and fulfill your Custom Product.

    14. Copyright / DMCA (Optional but recommended)

    If you believe content on the Service infringes your copyright, contact dmca@leo-books.com with:

    • Identification of the copyrighted work,
    • Identification of the allegedly infringing material,
    • Your contact information,
    • A statement of good-faith belief,
    • A statement under penalty of perjury that your notice is accurate,
    • Your physical or electronic signature.

    We may remove or disable access to allegedly infringing material and may terminate repeat infringers where appropriate.

    15. Third-Party Services

    The Service relies on third parties (payment processors, AI providers, hosting providers, printing/shipping partners). Their services may be subject to their own terms and policies. We are not responsible for third-party interruptions outside our reasonable control.

    16. Disclaimers

    THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEO BOOKS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

    We do not guarantee uninterrupted operation, error-free generation, or that outputs will meet every expectation.

    17. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEO BOOKS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

    LEO BOOKS’ TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE OR AN ORDER WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE ORDER GIVING RISE TO THE CLAIM.

    Some jurisdictions do not allow certain limitations; in that case, limitations apply to the greatest extent permitted.

    18. Indemnity

    You agree to defend, indemnify, and hold harmless Leo Books and its contractors, partners, and service providers from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to:

    • Your User Content (including any allegation you lacked rights/permission to use a child’s photo or information),
    • Your misuse of the Service,
    • Your violation of these Terms or any law,
    • Your infringement of any third-party rights (including privacy, publicity, copyright, trademark, or other IP rights).

    Leo Books reserves the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate.

    19. Suspension and Termination

    We may suspend or terminate your access to the Service (and cancel/refuse orders) if we reasonably believe you violated these Terms, attempted fraud/abuse, or created legal/safety risk.

    20. Dispute Resolution, Governing Law, and Venue (California)

    20.1 Informal resolution first

    Before filing a formal claim, you agree to contact us at support@leo-books.com with a brief description of the dispute and your contact information. We’ll attempt to resolve it informally within a reasonable time.

    20.2 Governing law

    These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

    20.3 Venue

    Unless prohibited by law, you agree that any dispute arising out of or relating to these Terms or the Service will be brought in the state or federal courts located in Orange County, California, and you consent to personal jurisdiction and venue there.

    21. Assignment / Future Incorporation

    You agree that Leo Books may assign or transfer these Terms (and its rights and obligations) to a successor entity that later operates Leo Books (e.g., if we incorporate) or to a buyer of the business or substantially all assets, to the extent permitted by law.

    22. Changes to These Terms

    We may update these Terms from time to time. The “Last updated” date reflects the current version. Continued use after changes means you accept the updated Terms.

    23. Miscellaneous

    • Severability: If any provision is unenforceable, the rest remain in effect.
    • Entire Agreement: These Terms (and any referenced policies) are the entire agreement regarding the Service.
    • No Waiver: Failure to enforce a provision is not a waiver.
    • Force Majeure: Leo Books is not liable for delays/failures due to events beyond reasonable control (carrier delays, outages, natural disasters, strikes, supplier disruptions, etc.).
    • Headings: Headings are for convenience only and do not affect interpretation.

    24. Contact

    Questions about these Terms or an order: